Guest Services Rep

Job Summary Responsible for providing accurate, timely information to guests about Hotel policies, services and amenities, ensuring optimum guest service and satisfaction.
EDUCATION and/or EXPERIENCE: High School diploma or GED required.
Some college courses in Hotel Management preferred.
Previous guest service experience preferred.
SPECIAL QUALIFICATIONS: Must possess excellent communication and organizational skills.
Previous Hotel/Motel experience preferred.
Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.